Saturday morning of Memorial Day weekend, the U.S. Bellows team received an emergency request from a large chemical plant who needed to refurbish an expansion joint by replacing both of the bellows. Within 30 minutes, the customer had a response and the project was under way.
U.S. Bellows engineers consulted with the customer and requested the unit be shipped to the facility immediately. After receiving the expansion joint, the team performed a positive material identification (PMI) test. U.S. Bellows assessed the expansion joint and determined the 316 stainless steel bellows could be refurbished. Once the results were concluded, engineering drawings and calculations were finalized.
U.S. Bellows made certain that, despite the Holiday weekend, a skilled team of engineers, fitters, welders and quality control personnel were all involved to ensure the success of the project. The customer service and project success rates are unparalleled because U.S. Bellows has the expertise and the tools we need to get it done right, the first time.
As with any last minute project, there were some unforeseen challenges. However, this didn’t stop the completion of the project, or even slow it down! The 30″ diameter universal expansion joint was refurbished and shipped back to the customer within 24 hours. The unit is back in service at the chemical plant with minimal down time due to the fast-acting U.S. Bellows team.
If you have an emergency request, including field service needs, please call us on our Emergency Hotline at (800) 787-5914 or via our online Emergency Request Form